CustoMED supports three secure login methods, all starting with your email address.
The login method you use depends on your organization’s setup and your user account.
⚠️ New users cannot self-register. Accounts are created by your organization admin or the CustoMED team.
Step 1: Enter Your Email Address
All login methods begin the same way:
Go to the CustoMED login page
Enter your work email address
Click Continue
Based on your account and organization settings, you will be guided to the correct login option.
Login Options
1. Login with Password (Standard Login)
This is the most commonly used login method.
How it works:
Enter your email
Enter your password
Click Log in
You will be logged in immediately if the password is correct.
Forgot Your Password?
If you don’t remember your password:
Click “Forgot password”
Enter your email address
You will receive an email with a temporary password
Log in using the temporary password
You will be asked to set a new password
🔒 For security reasons, temporary passwords are time-limited.
2. One-Time Code Login (Passwordless)
This option allows you to log in without a password.
How it works:
Enter your email
Choose One-Time Code Login
You will receive an email with a login code
Enter the code on the login screen
You’re logged in — no password needed
This is useful if:
You don’t want to manage passwords
You’re logging in from a shared or temporary device
3. Organization Login (Google or Microsoft SSO)
Some organizations require centralized user management using Single Sign-On (SSO).
Supported options:
Login with Google
Login with Microsoft (Azure / Microsoft Entra ID)
How it works:
After entering your email, you’ll be redirected to your organization’s Google or Microsoft login
You must use this method if your organization enforces SSO
Passwords are managed by your organization, not by CustoMED
ℹ️ If your organization uses SSO, other login methods (password or one-time code) may be disabled.
Don’t Have a CustoMED Account?
CustoMED does not support open self-signup.
If you don’t have login details:
Contact your organization admin, or
Contact the CustoMED team, and we’ll help create your user account
Login Troubleshooting
If you’re having trouble logging in, try the following:
Not Receiving Login Emails?
Check your Spam / Junk folder
Make sure emails from CustoMED are not blocked by your email provider
Wait a few minutes and try again
One-Time Code or Reset Email Didn’t Arrive?
Confirm the email address was entered correctly
Ensure your internet connection is stable
Try requesting the email again after a few minutes
Still Having Issues?
If the problem continues:
Contact the CustoMED support team
Include your email address and organization name so we can assist faster
Security Notes
Sessions automatically expire after 12 hours of inactivity
All login activity is secured and audited
Access is controlled by your role and organization permissions
Need Help?
If you’re unsure which login method applies to you or something doesn’t work as expected,
reach out to us anytime — we’re happy to help.