How login works in CustoMED
All login methods begin with the same step:
Enter your email address
The system shows the correct login option based on your organization settings.
CustoMED currently supports:
Password login
One-time code login (passwordless)
Google / Microsoft SSO (organization-managed login)
I didn’t receive the one-time code or password reset email
Try this first
Check Spam / Junk / Promotions
Wait a few minutes and request the email again
Confirm you entered the correct email address
Ensure your internet connection is stable
Still not receiving emails?
Your organization may be filtering/blocking emails.
Ask IT/admin to allowlist CustoMED emails (if relevant).
If the issue repeats, contact CustoMED support.
I forgot my password / password reset doesn’t work
Click Forgot Password
Request a reset email
You will receive a temporary password
Log in with the temporary password
Set a new password
Tips:
Copy/paste the temporary password to avoid typos
Request a new temporary password if the old one expired
My temporary password doesn’t work
Common reasons:
Temporary password expired
Extra spaces when copying
Wrong email address used
Fix:
Request a new temporary password
Copy/paste carefully
Try again in an incognito/private window
If your organization enforces SSO, password login may be disabled.
I’m stuck in a login loop
This usually happens due to browser cookies/session issues.
Fix:
Open an incognito/private window and try again
Clear cookies/site data for CustoMED
Disable browser extensions (ad blockers, script blockers)
Retry
Google/Microsoft login (SSO) doesn’t work
Try:
Make sure you’re using your organization-managed account
If prompted to choose an account, select your work account
If IT blocks SSO apps, ask your admin/IT to approve access
I’m forced to use SSO but I want password login
If your organization enforces SSO, the platform may disable other login methods.
This is controlled by your organization.
Contact your organization admin if you believe your login method should be changed.
“I don’t have an account” / I can’t sign up
CustoMED does not support open self-signup.
If you need access:
Contact your organization admin, or
Contact CustoMED support to create your account
Session expired / I was logged out
Sessions can expire after inactivity.
Fix:
Log in again
If you were working in a step, re-check whether it was confirmed (only confirmed steps are saved)