Troubleshooting
Solutions to common problems.
11 articles
- Sign-In, Access & Account TroubleshootingFix missing sign-in emails, codes or passwords that don't work, SSO issues and unexpected sign-outs.
- Missing Cases, Access & Sharing IssuesWhy a case is missing or a button is not available, and how to fix sharing and access problems.
- Case Creation & Setup IssuesFix problems creating cases: missing procedures, a disabled Create Case button, wrong details and failed creation.
- Imaging Upload & Segmentation TroubleshootingFix DICOM upload errors, choose the right series, and solve segmentation review and approval problems.
- Saving, Confirmations, Undo & ResetHow saving and confirming work in the editor, what Undo covers, and how to reset or recover a step.
- Case Workflow Navigation & VersioningGoing back to earlier steps, what happens to later steps, and how versions are created.
- PSI Design TroubleshootingWhat to check when PSI parameters, the PSI Design step or the PSI type selector are missing.
- Files, Plan Reports & DownloadsFix missing files, failed downloads, missing plan reports and downloads in cases with more than one anatomy.
- Notifications & Reminders Not ReceivedWhy expected emails or WhatsApp messages from CustoMED do not arrive, and what to check.
- Performance, Viewer & Technical IssuesWhat to do when the platform or viewer won't load, feels slow or freezes.
- When to Contact CustoMED SupportWhen to reach out to CustoMED support, how, and what details to include.