CustoMED

The Case Manager allows you to view and manage all cases.

- Active
- Completed
- Archived
- History / Failed

- View progress and timestamps
- Download files
- Jump directly to the next workflow step

Archived cases remain searchable and accessible.

This article explains how to organize and track cases throughout their lifecycle.

Managing Your Cases

Find answers and get help from Intercom Support and Community Experts

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Managing Your Cases

Case Statuses

Case Summary Drawer