Why Roles Matter
From reviewing cases to approving final outputs. Roles help keep patient data safe, prevent mistakes, and ensure that all clinical decisions are approved by the right people.
User roles help:
Protect patient data
Prevent mistakes
Keep approvals clear and traceable
Every important action is logged, and nothing is finalized without the right approval.
CustoMED supports the following roles:
Clinicians – review, plan, and approve clinical cases
Admins – manage users and oversee all cases in their organization
Supervisors – monitor case progress without making changes
External Collaborators – labs or partners with access to specific shared cases
Public Link Viewers – read-only viewers using a secure, time-limited link
Each user only sees and can act on what their role allows.
Clinicians
For surgeons and clinical users working on cases
You can:
Create and manage your own cases
Upload CT scans
Review and approve segmentation
Review surgical plans and PSI designs
Measure, annotate, and comment
Download files for printing (if enabled by your organization)
You stay in control — all clinical decisions require your approval.
Admins
For users managing people and cases in your organization
You can:
Do everything a Clinician can
Invite and manage users
Assign user roles
View and manage all cases in your organization
Control who can download files
You help keep your team organized and running smoothly.
Supervisors
For oversight and monitoring
You can:
View all cases in your organization
Track case progress and status
You cannot:
Approve cases
Edit plans
Download files
This role is ideal for quality, operations, and leadership teams.
External Collaborators
For labs or partners you choose to work with
They can:
Access only the cases you share with them
View or comment (depending on permissions)
They can’t see anything else in your account.
Public Link Viewers
For quick, read-only sharing
They can:
View a single case using a secure, time-limited link
They cannot:
Edit
Comment
Download files
Approve anything
Not sure which role you have?
Check your profile or ask your organization admin or reach out to the CustoMED team anytime.