This article explains every way to sign in to CustoMED, how to set up your account the first time and what to do if you forget your password. It is for all users.
All sign-in methods start with your work email. Which method you use depends on your organization's setup.
Note: You cannot sign up on your own. Your organization admin or the CustoMED team creates your account.
Sign in for the first time
When your account is created, you get a welcome email ("Your Account is Ready") with a sign-in link and a temporary password. The temporary password is valid for 30 days.
Click the link in the email. CustoMED signs you in with the temporary password.
On Please set up a new password, enter your new password in Password and Confirm Password.
Click Change Password.
You can also go to the Sign In page, enter your email, click Continue with Email and enter the temporary password.
Your password must:
Have 8 to 30 characters.
Include an uppercase letter, a lowercase letter, a number and a symbol.
Be different from your last 5 passwords.
If you already have a CustoMED account and another organization adds you, you get an email that you joined that organization. Keep using your existing password.
Sign in with your password
On the Sign In page, enter your email.
Click Continue with Email.
Enter your password and click Sign In.
Sign in with a one-time code
Use this if you prefer not to type a password, for example on a shared device.
On the Sign In page, enter your email.
Click Use One Time Code. You can also choose it on the password screen.
CustoMED emails you an 8-digit code ("Your Verification Code"). It is valid for 15 minutes.
Click the link in the email, or type the code on the Check Your Email screen. CustoMED signs you in as soon as the code is complete.
Didn't get it? Click Resend Code. You can request a new code every 30 seconds. To use your password instead, click Continue with Password.
Sign in with your organization's account (SSO)
If your organization has set up single sign-on with Google, Microsoft Entra ID or another provider:
Enter your work email and click Continue with Email.
Click the button to continue with your organization's provider.
Sign in with your work account.
Your password is managed by your organization, not by CustoMED. If you typed the wrong email, click Use Another Email.
Forgot your password?
On the password screen, click Forgot Password?.
Check that your email is filled in and click Reset my password.
CustoMED emails you a reset code ("Password Reset Request"). It is valid for 15 minutes.
Click the link in the email, or enter the code in Code from email.
Enter your new password in New Password and Confirm New Password, then click Change Password.
CustoMED signs you in with your new password. If the code expired, click Resend code.
Note: Password reset is not available for SSO users. Contact your IT team instead.
Staying signed in and signing out
You stay signed in for up to 12 hours. After that, CustoMED asks you to sign in again.
To sign out, click your name at the top left and choose Log Out. Always sign out on shared devices.
More than one organization
After you sign in, you work in your default organization. To switch, use the Account menu at the top of the side navigation, and click the star to make the selected organization your default. See Switching Organizations.
Your account
Click your name at the top left and choose My Account. The panel that opens has these sections:
Profile: change your first and last name, then click Save. Your email cannot be changed.
Organizations: your role in each of your organizations. Click the delete icon next to an organization to leave it.
Default Collaborators (Clinicians and Organization Admins): the colleagues who are filled in as collaborators when a new case is created for you.
Notifications: choose which emails you receive. See Managing Email Notifications & Reminders.
CORA: when CORA is available on your account, turn it on and connect WhatsApp. See Meet CORA: Your Voice Assistant.
To delete your account, click the red delete icon at the bottom of the panel, type "delete" and click Delete. This permanently deletes your account and signs you out. It cannot be undone.
Need help?
See Sign-In, Access & Account Troubleshooting, or contact the CustoMED team with your email address and organization name.
Next: The Case Manager