Contact support if:
Confirmed changes don’t appear
A step is stuck after confirm/update
Files are missing after approval
PSI versions don’t appear after confirmation
Shared access unexpectedly breaks and you can’t restore it
Your case is time-critical
What to include (so we can fix fast)
Case ID / Case number
Group name (if multi-group)
Workflow step (landmarks/planning/PSI/export)
What you expected vs what happened
Timestamp (approx.)
Screenshots if possible